Valid from: 15.07.2021
Ingenio Solutions Ruggeri
Chemin de la Rillette,
IDE / UID: CHE-383.814.059
Who is responsible?
Ingenio Solutions Ruggeri, Chemin de la Rillette, CH–1195 Dully, with Company ID no.: CHE-383.814.059, is responsible for the collection and processing of your personal data.
What is personal data?
Personal data is any kind of data/information about an identified or identifiable physical person. In other words, it is any and all information that can be directly or indirectly linked to a person. This could be a name, address, telephone number or even images and IP addresses. When we collect personal information about you in connection with your visit to our website, we always make sure this is done with a clear legal basis so that you know exactly what kind of information we collect and why that information is collected.
What personal data do we collect?
We collect and process personal data in many different situations and for a variety of purposes. When you visit our website, buy our products in our online shop, or communicate with us using any of the available channels, we collect information to improve our service to you.
We also obtain data from third parties. In all cases, data obtained from external providers is treated with the same care and security as any other personal data we handle.
If you choose to withhold any personal data requested by us, it may not be possible for you to gain access to all sections of the SilverPro website and for us to respond to your queries or provide services to you.
The data we collect depends on what data is required to be able to provide a specific service. For example, we need name, address, payment information and other contact details to be able to deliver a product purchased in our online shop.
When do we collect personal data?
We collect personal data when you provide it to us including when you:
Purchase a SilverPro product. When you purchase a SilverPro product, you will provide us with personal data, such as your name, email address, and shipping address.
Make a payment. When you make a payment through our website, you may need to provide personal data to our third party payment processors. Such personal data may include sensitive personal information, such as your credit card number.
Communicate with us. We may collect personal data from you when you communicate with us. For example, you may send us personal data by writing an email to us or using our contact form under ‘Contact us’. If you contact us, we may keep a record of that correspondence.
Take a survey. From time to time, we may contact you to participate in online surveys. If you do decide to participate, you may be asked to provide certain information, which may include personal data. For example, you may be asked to provide contact information as well as information about your gender or date of birth.
Passive collection. Our website collects and stores information that is generated automatically as you use it, including your preferences and anonymous usage statistics. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data. We use this data to analyze trends in the aggregate and administer the site. Non-personal information that we passively collect may be combined with other information about you, including personal data.
Information provided by third parties. Ingenio Solutions may collect information about you from third parties or supplement the information we collect from you with additional records received from third parties. If you place an order with a third-party retailer, that retailer will send your personal information to Ingenio Solutions so that we can fulfill you order. We also collect information from third parties in order to enhance our ability to serve you, to tailor our content to you, and to offer you information that we believe may be of interest to you.
How do we use personal data?
We use personal data to facilitate and improve our services, and communicate with you.
Internal and service-related usage. We use and retain information, including personal data, to improve and facilitate the website and our services. We may also use such data to help us deliver targeted advertising to consumers that is displayed on SilverPro website, to analyze interactions with and performance of our website, to measure the effectiveness of advertising, and to identify the audience most likely to respond to an advertisement. We may also use data from third parties (such as data vendors) pursuant to their own privacy policies, and enhance information (including personal data) that we have collected with such third-party data. We believe that the use of such information is helpful to providing users with better services. However, if you would like to opt-out of these interest-based advertisements, please follow the opt-out process described below under “Correction or deletion of your information.”
Communications. We may send email to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance.
Marketing. We may use information about you, including personal data, to send you information about SilverPro’s products and services.
Non-personal data. We may use anonymized, aggregated or other data that is not personal data for any purpose, including marketing. These uses may include but are not limited to analyzing interactions with and performance of the website, enabling us to improve our website and services.
Sharing of personal data
We may share personal data with our service providers who perform services on our behalf. These third parties are authorized to use your personal data only as necessary to provide these services to us. They may not, therefore, use this data for their own purposes or transfer the data to others. It is also possible that we are required by law to disclose your data to government bodies or other parties. In all cases we will only disclose what is strictly necessary by law.
Finally, we can pass on your personal data if we consider this necessary to be compliant with valid laws and regulations, in connection with legal proceedings, at the request of responsible courts and authorities or under other legal obligations, in order to protect and defend our rights and property.
Cookies and similar technologies
Cookies enable us to improve the performance of our website and better understand visitor behaviour on our website, we can learn about your surfing behaviour so that we can show personalised advertisements across several websites and omit non-relevant advertisements.
Correction or deletion of your information
As noted above, you may stop or restrict the placement of cookies on your computer or remove them from your browser by adjusting your web browser preferences. Please note that cookie-based opt-outs are not effective on mobile applications. However, on many mobile devices, application users may opt out of certain mobile ads via their device settings.
To manage our advertising on other sites, we may use technologies such as cookies to gather information about your activities on the website and other sites in order to provide you advertising based upon your browsing activities and interests.
If you would like to opt out by adjusting your browser/device settings, these cookie-based opt-outs must be performed on each device and browser that you wish to have opted-out. For example, if you have opted out on your computer browser, that opt-out will not be effective on your mobile device. You must separately opt out on each device.
If you receive an unwanted email from us, you can use the unsubscribe link at the bottom of the email to opt out of receiving future emails. We will process your request within a reasonable time after receipt.
Social media platforms
Our website contains links and interactive features with various social media platforms. If you already use these platforms, their cookies may be set on your device when using our website. You should be aware that personal data which you voluntarily include and transmit online in a publicly accessible blog, chat room, social media platform or otherwise online, may be viewed and used by others without any restrictions. We are unable to control such uses of your information when interacting with a social media platform, and by using such services you assume the risk that the personal data provided by you may be viewed and used by third parties for any number of purposes.
Ensuring the security of your personal data
We are taking appropriate technical and organisational measures to protect the confidentiality and integrity of your personal data. We follow generally accepted standards to protect personal data submitted to us, both during transmission and once it is received. You should be aware, however, that the transmission of information via the Internet and other electronic media creates certain security risks, and that we can give no guarantee of the safety of information transmitted to us by these means. We do not accept liability for unintentional disclosure.